1. Introduction

The Employee Pension Application System allows employees to submit their pension applications online, track the status of their applications, and update required documents as needed. This manual will guide you through each step of the process.

What You Need

Before starting, ensure you have:

• Your CNIC (Computerized National Identity Card) number
• Your EMIS (Education Management Information System) password
• All required documents scanned and ready (PDF, JPG, JPEG, or PNG format)
• Each document should be less than 500KB in size

Required Documents

You will need to upload the following documents:

1. CNIC Front - Scanned copy of the front side of your CNIC
2. CNIC Back - Scanned copy of the back side of your CNIC
3. Last Pay Certificate (LPC) - Your most recent pay certificate
4. Leave account Performa issued by DDO - Leave account statement from DDO
5. Appointment Letter - Your original appointment letter
6. Verified Service Book - Verified copy of your service book
7. Service Certificate - Certificate of service
8. SSC Certificate (for DOB) - Secondary School Certificate showing date of birth
9. No Demand / Non-Involvement Certificate - Certificate showing no pending demands
10. Promotion Order (if any) - Optional: Any promotion orders you have received
11. Audit Performa to be issued by DDO - Audit performa from DDO
12. Leave admissibility report from account office - Report from account office

2. Getting Started

Accessing the System

1. Open your web browser (Chrome, Firefox, Edge, or Safari)
2. Navigate to the Employee Pension Application System website https://pension.bluestacklabs.com/
3. You will see the homepage with the following options:
   • New Application - To submit a new pension application
   • Track Application - To check the status of your submitted application

3. Submitting a New Application

Step 1: Employee Verification

1. Click on "New Application" button from the homepage
2. You will see a form with Step 1: Employee Verification
3. Enter your details:
   • CNIC: Enter your CNIC number with dashes (e.g., 11201-0313208-3)
     Enter your NIC with dashes
   • Password: Enter your EMIS system password
     Your password is same as of your EMIS system
4. Click the "Submit" button

5. The system will verify your information from the EMIS database
6. If successful, your employee information will be automatically filled in

Step 2: Document Upload

Uploading Documents

For each required document:

1. Click the "Choose File" or "Browse" button next to the document name
2. Select the file from your computer
3. The file must be:
   • Format: PDF, JPG, JPEG, or PNG
   • Size: Maximum 500KB
4. After selecting, you will see:
   • A preview of the document (for images) or a PDF icon (for PDFs)
   • A status badge showing "Uploaded"
   • The document will be marked as checked in the checklist

Document Checklist

you will see a checklist showing all documents:

• ✓ (Green checkmark) - Document uploaded
• ✗ (Red X) - Document not uploaded
• ⚠ (Yellow warning) - Optional document

Step 3: Document Verification Checklist

After uploading documents, review the Step 4: Document Verification Checklist:

• All required documents should show a green checkmark (✓)
• The alert message will show: "All required documents uploaded successfully! You can now submit the registration."
• The "Submit Registration" button will be enabled

Step 4: Submit Application

1. Review all your information and documents
2. Click the "Submit Registration" button
3. You will see a confirmation message
4. Take a print of your application using Print Application you will need this to submit with hard copies of documents, Save as PDF if printer is not available

4. Tracking Your Application

Accessing the Track Page

1. From the homepage, click the "Track Application" button
2. You will see a form asking for:
   • CNIC: Enter your CNIC number with dashes

Viewing Application Status

1. Enter your CNIC
2. Click "Track Application" button
3. You will see detailed information about your application

Application Details

• Name
• CNIC
• Personnel Number
• Submission Date
• Current Status

Application Progress

The progress section shows the process stages:

Each stage will show:

• Status (Pending, Approved, Returned)
• Date when action was taken
• Officer remarks (if any)

Document Status

5. Updating Documents

When to Update Documents

You may need to update documents if:

• Your application was returned with a request for document updates
• You uploaded an incorrect document
• You need to replace a document with a better quality version

Accessing the Update Documents Page

Option 1: From Returned Application

1. If your application was returned, you will see a message when tracking
2. Click on "Update Documents & Resubmit" button
3. You will be redirected to the update documents page

Authenticate to update document

1. Enter your details:
   • CNIC: Enter your CNIC number with dashes (e.g., 11101-0312208-3)
     Enter your NIC with dashes
   • Password: Enter your EMIS system password
     Your password is same as of your EMIS system
2. Click the " Authenticate & Continue" button

Updating Documents

1. View Current Documents:
   • You can view your currently uploaded documents
   • Click the eye icon to view or download icon to download
2. Upload New Documents:
   • For each document you want to update, click "Choose File" button
   • Select the new document
   • The new document will replace the old one
   • You can update one or multiple documents at once
3. Additional Documents (Optional):
   • You can add additional documents if needed
   • Click "Add Document" button
   • Enter document name
   • Upload the file
   • Add remarks if needed
4. Submit Updates:
   • After making all necessary updates
   • Review the changes
   • Click "Update Documents" button
   • You will see a confirmation message

6. Troubleshooting

Common Issues and Solutions

Issue 1: Cannot Verify Employee Information

Problem: The system shows an error when trying to verify your CNIC and password.

Solutions:

• Double-check your CNIC format (must include dashes: 11201-0313208-3)
• Verify you are using your EMIS system password (not your personal password)
• Ensure your CNIC and password are correct in the EMIS system
• Contact your school administration if you cannot access your EMIS account

Issue 2: File Upload Fails

Problem: Cannot upload a document file.

Solutions:

• Check file size (must be less than 500KB)
• Check file format (must be PDF, JPG, JPEG, or PNG)
• Try compressing the image if it's too large
• Convert the file to PDF if it's in an unsupported format
• Clear your browser cache and try again

Issue 3: Cannot Submit Application

Problem: The "Submit Registration" button is disabled.

Solutions:

• Check the document checklist - all 11 required documents must be uploaded
• Look for any red X marks (✗) in the checklist
• Upload any missing required documents
• Refresh the page and check again

Issue 4: Cannot Track Application

Problem: Cannot find application when tracking.

Solutions:

• Verify you entered the correct CNIC (with dashes)
• Verify you entered the correct Application ID
• Check if you saved the Application ID correctly
• Contact support if you lost your Application ID

Issue 5: Application Status Not Updating

Problem: Application status shows as "Pending" for a long time.

Solutions:

• This is normal - applications go through multiple review stages
• Each stage may take several days
• Check back regularly for updates
• Contact the relevant officer if status doesn't change for an extended period

Browser Compatibility

The system works best with:

• Google Chrome (Recommended)
• Mozilla Firefox
• Microsoft Edge
• Safari (for Mac users)